Terms and Conditions

Customer, Shipper and/or Consignee (hereinafter collectively referred to as "Customer") agrees to these TERMS AND CONDITIONS which no agent or employee of the parties may alter. These TERMS AND CONDITIONS shall apply to this and all future shipments scheduled by Customer, unless and until these TERMS AND CONDITIONS are altered or amended by iTrans’ issuance of new TERMS AND CONDITIONS which will be found at www.shipitrans.com

The General Rules Tariffs, set forth by the carriers provided as Solutions with iTrans, will in every instance take precedence in all legal proceedings and when applicable, will take precedence over iTrans TERMS AND CONDITIONS stated herein. If not stated within the carrier's General Rules Tariff, iTrans TERMS AND CONDITIONS as stated herein shall control. In the case of conflict between the TERMS AND CONDITIONS contained herein and those set forth by the individual selected carrier's General Rules Tariff, the selected carrier's General Rules Tariff shall control. All Terms, including, but not limited to, all the limitations of liability, shall apply to the selected carrier and their agents and contracted carriers.

iTrans is a freight broker and NOT a freight carrier. iTrans reserves the right, in its sole discretion, to refuse any shipment at any time.

1. Bills of Lading

All Bills of Lading are NON-NEGOTIABLE and have been prepared by iTrans as Customer's agent on behalf of the Customer and shall be deemed, conclusively, to have been prepared by the Customer and to bind Customer. Any unauthorized alteration or use of Bills of Lading or tendering of shipments to any carrier other than that designated by iTrans, or the use of any Bill of Lading not authorized or issued by iTrans shall VOID iTrans’ obligations to make any payments relating to this shipment and VOID all rate quotes.

2. Customer's Warranties

The Customer is responsible for and warrants their compliance with all applicable laws, rules, and regulations including but not limited to customs laws, import and export laws and governmental regulation of any country to, from, through or over which the shipment may be carried. Customer further warrants that it is registered and in compliance with the security plan and training requirements, and any amendments related thereto, related to hazardous materials, 49 C.F.R. #172.701-704, and 49 C.F.R. #172.800-804. Customer further warrants that it will immediately advise Company in the event that its registration and/or compliance with these regulations expires or are terminated. The Customer agrees to furnish such information and documentation as necessary to establish its compliance with such laws, rules and regulations. iTrans assumes no liability to the Customer or to any other person for any loss or expense due to the failure of the Customer to comply with this provision. Any individual or entity acting on behalf of the Customer in scheduling shipments hereunder warrants that it has the right to act on behalf of the Customer and the right to legally bind Customer. Customer agrees to indemnify iTrans for any and all claims or damages incurred as a result of Customer's failure to comply with the provisions of this provision.

3. Necessary Documentation

The Customer is required to use the iTrans generated Bill of Lading. If the iTrans bill of lading is not used for the shipment, the customer becomes liable for any additional charges incurred due to such negligence.

4. Payment

All charges are payable in US Dollars and are due and payable twenty one (21) days from the date of billing, and any payment which is past due shall be subject to an additional charge at the rate of 1-1/2% per month of the average outstanding balance due, or the highest rate of interest permitted by applicable law, whichever is less. In the event iTrans retains an attorney or collection agency to collect unpaid charges or for the enforcement of these Terms and Conditions, all unpaid charges will be subject to a late payment penalty of 33% and Customer shall also be liable for all attorneys and collection agency fees incurred, together with related costs and expenses. All shippers, consignors, consignees, freight forwarders or freight brokers are jointly and severally liable for the freight charges relating to this shipment.

All Customers are subject to credit approval. iTrans intends to perform a credit check based on the information provided at the time of enrollment by the Customer. The amount of credit, if any, granted to the Customer is at the sole discretion of iTrans. When paying by credit card or electronic funds, the Customer agrees they will be responsible for all charges payable, including any adjustments, on account of such Customer's shipment.

The Customer shall be liable, jointly and severally, for all charges payable on account of such Customer's shipment, including but not limited to transportation, fuel and other applicable accessorial charges, including all adjustments issued by the carrier(s) after the shipment, and all duties, customs assessments, governmental penalties and fines, taxes, and iTrans attorney fees and legal costs allocable to this shipment and/or all disputes related thereto. iTrans reserves the right to amend or adjust the original quoted amount or re-invoice the Customer if the original quoted amount was based upon incorrect information provided at the time of the original quote or if additional services by the carrier were required or otherwise authorized by the Customer to perform the pick up, transportation and delivery functions therein.

Note: As part of the anti-terrorism rules / regulations, inspection of freight that moves cross border (to or from Canada or Mexico) may result in carriers (LTL, TL and Intermodal) applying charges to shipments inspected by US Customs. These random inspections are not known at time of shipment and therefore are excluded from all quotes. Any applicable costs associated with random border inspections will be the responsibility of the customer.

5. Claims and Limitations of Liability

iTrans will act as the primary point of contact for claims and ensure that all claims are filed and processed in accordance with 49 C.F.R. 370. All claims should be submitted immediately to iTrans to help ensure timely resolution. iTrans will use commercially reasonable efforts to assist and cooperate with Customer to investigate and process any freight loss or damage claims and any claim for damage to our customer's property occurring in the course of the transportation services rendered to such Customer. The liability for any cargo damage, loss, or theft from any cause shall be determined under the Carmack Amendment, 49 U.S.C. 14706.

The individual carrier's governing General Rules Tariff determines the standard liability cargo insurance coverage offered by all carriers. Those Tariffs are available online at each carriers website. If the shipment contains freight with a predetermined exception value, as determined by the selected carrier, the maximum exception liability will override the otherwise standard liability coverage. iTrans does not accept liability for loss, delay, or damage to shipper's goods due to carrier negligence or acts of God. The maximum amount that Customer will receive on a claim will be that that which is recoverable under the respective transportation tariffs. iTrans will not be responsible in any way for claims arising out of Customer negligence. The filing of a claim does not relieve the responsible party for payment of freight charges. Freight payment is necessary in order for a carrier to process a claim. Customer may not offset freight or other charges owed to iTrans against claims for any loss, damage, mis-delivery or non-delivery. iTrans has a lien on funds recovered through the processing of damage claims and reserves the right to apply recovery amounts to open past due invoices on account.

6. Forum Selection and Choice of Law

Any claim, dispute or litigation relating to these Terms and Conditions, any shipment scheduled or tendered hereunder or through the iTrans website, or relating to any and all disputes between iTrans and the enrolled Customer, Shipper and/or Consignee and/or Brokers for any enrolled Customer, Shipper and/or Consignee, shall be filed in the District Court of Cumberland County, Pennsylvania or in the United States District Court for the District of Pennsylvania in Harrisburg and shall be subject to Pennsylvania law.

7. Rates

LTL rates are based on the freight class as determined by the NMFC (National Motor Freight Classification) and are weight based. All displayed transit times are estimates only and do not include day of pickup. LTL pickup dates are not guaranteed.

TL rates are based on Dock Door Pickup/Dock Door Delivery and Shipper Load/Consignee Unload and are state to state and mileage based. Additional fees may apply for charges including but not limited to, Tractor Detention, Trailer Detention, and Driver Assistance.

8. Household Goods and Personal Effects

Due to limitations in our licensure, iTrans will not haul household goods or personal effects.

9. Right to Reject Requests for Shipping Services: iTrans reserves the right to reject any request for shipping in its sole discretion. Without limitation, any shipment containing any item that is considered a restricted article or hazardous material by the Department of Transportation (DOT), International Air Transport Association (IATA), or the International Civil Aviation Organization (ICAO), will not be shipped by iTrans . Shipments containing items that cannot be transported legally or safely, include, but are not limited to:
  • Animals
  • Plants
  • Chemicals
  • Perishables
  • Currency
  • Precious Metals
  • Explosives
  • Precious Stones
  • Liquor
  • Negotiable Items in Bearer Form


iTrans MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO DELIVERIES OR WITH REGARD TO THIS WEBSITE, INFORMATION PROVIDED ON THIS WEBSITE OR SERVICES RELATED TO TRANSACTIONS CONDUCTED ON THIS WEBSITE. iTrans CANNOT GUARANTEE DELIVERY BY ANY SPECIFIC TIME OR DATE. IN ANY EVENT, iTrans SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME, WHETHER OR NOT iTrans HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED